Terms of Service

1. Acceptance of Terms

By accessing or using the NYCHomeCareConnect.com website and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Services.

2. Description of Services

NYCHomeCareConnect is a free referral and matching service that connects individuals and families seeking home care in New York City with licensed home care agencies. We do not directly employ caregivers, operate a home care agency, or provide medical advice.

3. Our Services Are Free to Families

Our matching and referral services are provided at no charge to individuals, seniors, and families seeking home care. We receive compensation from partner agencies through marketing fees and placement arrangements. This compensation does not affect the objectivity of our recommendations.

4. No Medical Advice

Nothing on this website constitutes medical, legal, or financial advice. The information provided about home care programs, Medicaid, and CDPAP is for general informational purposes only. Always consult a qualified healthcare professional, attorney, or financial advisor for guidance specific to your situation.

5. User Responsibilities

When using our Services, you agree to:

• Provide accurate and truthful information when submitting forms
• Use our Services only for lawful purposes
• Not submit false, misleading, or fraudulent information
• Not use our Services to harass, spam, or contact our partner agencies outside of legitimate care inquiries
• Understand that submitting a form does not guarantee a specific match, agency availability, or Medicaid approval

6. Agency Partners

Home care agencies listed in or connected through our platform are independent entities. NYCHomeCareConnect does not employ, supervise, or control these agencies. We verify licensing status at the time of onboarding, but cannot guarantee ongoing compliance with all state and local regulations. Families are encouraged to independently verify an agency's license status through the New York State Department of Health.

7. No Guarantee of Outcomes

While we strive to make the best possible matches, NYCHomeCareConnect does not guarantee:

• That a suitable agency will be available for every request
• Specific response times from matched agencies
• Medicaid eligibility or approval for any individual
• The quality, safety, or performance of any matched agency or caregiver
• That care will begin within any specific timeframe

8. Intellectual Property

All content on this website — including text, design, logos, and graphics — is the property of NYCHomeCareConnect and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or use our content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, NYCHomeCareConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or your reliance on information provided on this website, even if we have been advised of the possibility of such damages.

10. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date above. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: legal@nychomecareconnect.com
• Website: NYCHomeCareConnect.com