1. Information We Collect
When you use NYCHomeCareConnect.com, we may collect the following types of information:
Information You Provide Directly
- Your name, phone number, and email address when you submit a care request form
- Your borough, zip code, and care needs when you complete our matching form
- Agency information when a home care agency submits a partner application
- Any additional information you voluntarily provide in message fields
Information Collected Automatically
- Browser type and device information
- Pages visited and time spent on our website
- IP address and approximate geographic location
- Referring website or search terms that brought you to our site
2. How We Use Your Information
We use the information we collect for the following purposes:
- To match you with home care agencies: Your contact and care need information is shared with licensed NYC home care agencies that fit your requirements so they can reach out to you.
- To communicate with you: We may contact you by phone or email to follow up on your care request, provide information, or check on your matching status.
- To improve our service: Aggregated, anonymized data helps us understand how people use our platform and how we can make it better.
- To comply with legal obligations: We retain records as required by applicable law.
3. How We Share Your Information
We share your information only in the following circumstances:
- With partner agencies: When you submit a care request, your contact information and care needs are shared with relevant licensed home care agencies in our network who are positioned to help you.
- With service providers: We use Google (Forms, Sheets, and Analytics) to manage form submissions and website analytics. These services are bound by their own privacy policies.
- For legal compliance: We may disclose information if required by law or to protect the rights and safety of our users.
🔒 We never sell your personal information to third parties. We do not use your data for advertising targeting beyond our own website, and we do not share your information with anyone outside the purposes described above.
4. Data Storage and Security
Form submissions are stored in Google Sheets, which is hosted on Google's secure cloud infrastructure. We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, disclosure, or loss.
No method of data transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate information.
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Opt-out: You may ask us to stop contacting you at any time by emailing us or telling our team when we call.
To exercise any of these rights, contact us at: privacy@nychomecareconnect.com
6. Cookies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Disabling cookies may limit some website functionality.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@nychomecareconnect.com
- Website: NYCHomeCareConnect.com